Frequently Asked Questions
Everything you need to know about shopping with Galactic Goods.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking link. You can also track your package directly through our website using your order number.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I contact customer support?
Our support team is available via email at support@galacticgoods.com or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.